Looking for a job

Arunoday Chakraborty

@arunodaychakraborty

Message

Technical trainer at Dell Technologies who designs learning content and delivers training globally.

India

Message

At Dell Technologies Ltd, I analyze learning needs and design content for self-learning and instructor-led training. I deliver sessions globally through Zoom, MS Teams, and Adobe Connect.

I also perform quality assurance, optimize core processes, and evaluate employee performance. Earlier, as a Tech Support Advisor at WiproBPO, I resolved caller issues and advised customers on products.

Experience

Work history, roles, and key accomplishments

Current

Senior Analyst, Technical Training

Current

Dell Technologies Ltd

May 2011 - Present (15 years 5 months)

Analyzed learning needs and designed content for self-learning and instructor-led delivery. Delivered global training sessions via Zoom, MS Teams, and Adobe Connect, and performed quality assurance and process optimization.

Technical Training Curriculum Development Virtual Training Platforms Quality Assurance Data Analysis Process Optimization Performance Evaluation Microsoft Office Windows Ubuntu Windows Server Dell Cloud Virtual Servers Blade Servers Server Hardware Software Defined Storage Hyper Converged Infrastructure

Tech Support Advisor

Wipro BPO

Nov 2007 - Apr 2011 (3 years 5 months)

Resolved caller issues efficiently and built strong customer relationships. De-escalated complaints professionally and advised customers on new products and product selection.

Customer Service Customer Relationship Management Complaint Resolution Product Knowledge Communication Skills