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Gadam kumar PavanGP
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Gadam kumar Pavan

@gadamkumarpavan

O2C Collections Analyst improving B2B cash flow through AR ageing, disputes, and SAP.

India
Message

What I'm looking for

I’m looking for a role in B2B O2C/AR collections where I can improve cash flow, reduce overdue balances, and own SLA/KPI performance—using SAP, AR ageing insights, and strong customer coordination to resolve disputes fast.

I’m a results-driven B2B O2C Collections professional with 3+ years of hands-on experience in Accounts Receivable and Order-to-Cash processes. I focus on improving cash flow, reducing overdue balances, and strengthening client relationships while meeting SLA and KPI targets.

In my current role as an O2C Collections Analyst, I manage end-to-end B2B collections and dispute resolution for 40+ customer accounts. I execute proactive follow-ups on overdue invoices via calls and emails, improving collections efficiency by 10%, and I perform AR ageing analysis that helped reduce 90+ days ageing by 5%.

I also investigate invoice and payment discrepancies, coordinate with customers to obtain remittance details, and support accurate cash application processes. By identifying and escalating unapplied and misapplied cash, I help resolve account-level issues faster.

I’ve supported basic credit management by reviewing customer payment behavior and identifying potential credit risks for better decision-making. I bring strong SAP expertise and a data-driven approach using AR reporting and tools like Excel, SQL, and Python.

Experience

Work history, roles, and key accomplishments

WNS Global Services Pvt. Ltd. logoWL

O2C Collections Analyst

Feb 2023 - Mar 2026 (3 years 1 month)

Managed end-to-end B2B O2C collections and dispute resolution for 40+ customer accounts, improving cash flow and collections efficiency by 10%. Reduced 90+ days AR ageing by 5% and minimized bad debt exposure by 15% through proactive follow-ups, SAP-based reconciliation, and escalation of unapplied/misapplied cash.

Education

Degrees, certifications, and relevant coursework

ST

Sreyas Institute of Engineering & Technology

Bachelor of Technology, Engineering

Earned a Bachelor of Technology at Sreyas Institute of Engineering & Technology in Hyderabad.

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