Gadam kumar Pavan

I’m a results-driven B2B O2C Collections professional with 3+ years of hands-on experience in Accounts Receivable and Order-to-Cash processes. I focus on improving cash flow, reducing overdue balances, and strengthening client relationships while meeting SLA and KPI targets.

In my current role as an O2C Collections Analyst, I manage end-to-end B2B collections and dispute resolution for 40+ customer accounts. I execute proactive follow-ups on overdue invoices via calls and emails, improving collections efficiency by 10%, and I perform AR ageing analysis that helped reduce 90+ days ageing by 5%.

I also investigate invoice and payment discrepancies, coordinate with customers to obtain remittance details, and support accurate cash application processes. By identifying and escalating unapplied and misapplied cash, I help resolve account-level issues faster.

I’ve supported basic credit management by reviewing customer payment behavior and identifying potential credit risks for better decision-making. I bring strong SAP expertise and a data-driven approach using AR reporting and tools like Excel, SQL, and Python.