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Surbhi Kureel

@surbhikureel

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I resolve deductions and recover overdue receivables to improve cash flow.

India

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What I'm looking for

I'm looking for an accounts receivable, deductions, or collections role where I can resolve disputes, reduce aged receivables, improve cash flow, and collaborate across finance and operations teams.

At Genpact, I manage the end-to-end deduction lifecycle, resolving shortages, freight claims, no-document deductions, and unauthorized debit memos. I reduced backlog by 40% through workflow optimization and improved resolution time by 30% through invoice, POD, and shipping-record analysis.

Previously at Nielsen IQ and WNS Global Services, I collected overdue payments, resolved invoice disputes, sent dunning communications, and reduced aged receivables. I consistently achieved 75%+ monthly collection targets at Nielsen IQ.

I use SAP, SAP S/4HANA, Oracle, HighRadius, Sidetrade, Vista, Excel, and Outlook to maintain accurate records, report priority accounts, and collaborate with cash application, sales, logistics, billing, and operations teams.

Experience

Work history, roles, and key accomplishments

Deduction Analyst (Management Trainee)

Genpact India Pvt. Ltd.

Sep 2024 - Apr 2026 (1 year 7 months)

Managed end-to-end deduction lifecycle, resolving shortages, no-document deductions, freight claims, and unauthorized debit memos, reducing backlog by 40% through workflow optimization. Analyzed invoices, PODs, and shipping records to validate or dispute deductions, improving resolution time by 30%.

SAP S 4HANA Oracle Vista Outlook Deduction Management Root Cause Analysis Dispute Resolution Reporting

Sr. Credit & Collection Associate

Nielsen IQ

Jun 2022 - Jan 2024 (1 year 7 months)

Collected overdue payments by sending SOA and invoices, consistently achieving 75%+ monthly collection targets. Resolved invoice disputes by coordinating with internal teams, reducing aged receivables in the 120+ day category.

SAP Outlook Sidetrade Collections Dispute Resolution Vendor Onboarding Reporting Dunning

Sr. Collection Associate

WNS Global Services

Dec 2019 - Jun 2022 (2 years 6 months)

Collected outstanding payments by sending invoices and payment reminders via email and calls, reducing delinquency rates and improving cash flow. Efficiently resolved customer queries related to invoices and payments, achieving high first-contact resolution.

Outlook Collections Dispute Resolution Reporting Customer Service Forecasting