Open to opportunities

Palesa Setlhake

@palesasetlhake

Message

Customer Support & Sales Specialist who exceeds targets and resolves complex issues.

Botswana

Message

What I'm looking for

I’m looking for a role where I can combine customer support with sales growth—using CRM tools, remote communication, and strong problem-solving to exceed targets, resolve complex issues fast, and build long-term customer relationships.

I’m a results-driven Customer Support & Sales Specialist with 5+ years of experience in telecommunications and hospitality, delivering exceptional customer experiences across phone, chat, and in-person channels. I’m known for exceeding sales targets through upselling and cross-selling, while also resolving billing, technical, and account issues accurately.

I bring strong conflict resolution and problem-solving skills, along with practical experience managing customer data in CRM systems like Salesforce, HubSpot, and Zoho. From outbound lead conversion to product upgrades and activations, I focus on building long-term client relationships and improving retention through clear, timely communication.

Experience

Work history, roles, and key accomplishments

Sales Advisor

Botswana Telecommunications Corporation Limited

Sep 2022 - Jul 2025 (2 years 10 months)

Delivered high-quality customer support across walk-in and digital channels, resolving billing and technical issues accurately. Exceeded sales targets through upselling and cross-selling while maintaining customer records in CRM systems.

Customer Support Upselling Cross Selling CRM Systems Billing Support Technical Troubleshooting Conflict Resolution

Customer Advisor

Botswana Telecommunications Corporation Limited

Jan 2021 - Aug 2022 (1 year 7 months)

Handled customer inquiries via phone, email, and in-person, resolving complaints efficiently and supporting product upgrades and activations. Focused on improving customer experience and issue resolution quality across service channels.

Customer Support Complaint Resolution Phone Support Email Support In Person CRM Systems Time Management

Direct Sales Agent

Botswana Telecommunications Corporation Limited

Jan 2020 - Dec 2020 (11 months)

Conducted outbound sales campaigns and converted leads into customers. Maintained accurate client records to support follow-ups and pipeline tracking.

Outbound Sales Lead Generation Lead Conversion Sales Pipeline Customer Retention Problem Solving

Restaurant Manager

Cappello Restaurant

Jan 2019 - Aug 2019 (7 months)

Managed restaurant operations, staff, and customer service to ensure smooth day-to-day performance. Handled cash and inventory and resolved customer complaints promptly to maintain service quality.

Customer Service Staff Management Cash Handling Inventory Management POS systems Conflict Resolution Time Management