Palesa Phakathi

I am a detail-oriented Retail Business Management graduate who blends customer-focused retail experience with emerging AI and development skills. I currently work as a Freelance AI Trainer at RWS, contributing to AI development through writing, editing, and reviewing content to improve model reasoning and accuracy.

I hold certifications in Full Stack Development and multiple AI-related programs, and I am pursuing AWS Cloud Practitioner training to deepen my cloud computing knowledge. I apply analytical thinking and strong data-management practices to optimise processes and support digital transformation efforts.

In retail leadership roles I managed store operations, inventory accuracy, scheduling, and customer escalations while supporting team development and meeting sales targets. My background in sales and assistant management complements my technical abilities, enabling practical, solution-oriented contributions.

I am motivated by roles that let me bridge customer-facing operations and technical delivery, where I can use my skills in data entry, analytics, cloud technologies, and full-stack development to improve processes and support AI initiatives.