Paisley Jerido

Ensured complete and accurate registrations for patient billing, contacting patients to confirm demographic and insurance information. Obtained necessary referrals, precertification, and authorizations while maintaining and monitoring workqueues.

Responsible for patient check-in/check-out, scheduling appointments, and creating patient charts. Ensured patient insurance coverage and billing information was up-to-date and correct, tracking patient flow from surgery until discharge.

Opened and closed the store as a keyholder, managing several employees on scheduled shifts and completing safe counts, cash reports, and closing terminals. Oversaw all cashier activity, processing refunds, post voids, and cash pickups, while ensuring sufficient inventory to meet customer demand.

Partnered with the General Manager in daily operations, including employee scheduling, labor management, inventory counts, ordering products, deposits, and hiring. Contributed to efficient store functioning and team coordination.

Served as an inbound call representative, assisting customers with payments and phone-related issues. Responsible for handling escalated caller complaints, resolving issues, and crediting accounts.

Served as a drive-thru and in-store cashier, preparing food, ensuring temperature control and food safety, and maintaining store cleanliness. Promoted to Shift Manager, where responsibilities expanded to managing scheduled shifts and employees, processing refunds, conducting safe and inventory counts, and resolving employee and customer complaints.

Studied Medical Assisting, gaining experience in conflict resolution and effective communication. Acquired knowledge in Federal, State, and Insurance Payer Rules, and developed the ability to prioritize and adjust to workflow changes.

Studied Business Administration, focusing on management skills, problem identification, and solution development. Gained foundational knowledge in business operations and administrative practices.

Completed high school education, earning a General Diploma. Developed foundational academic skills and prepared for further education and career opportunities.