Open to opportunities

PACEY TEMBO

@paceytembo

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Experienced IT professional with strong project management and support skills.

United Kingdom

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What I'm looking for

I am looking for a role that challenges my technical skills and allows for professional growth in a supportive environment.

I am an experienced IT professional with a solid background in system support and project management. Over the years, I have honed my skills in technical support, security compliance, and user training, ensuring that systems run smoothly and securely. My experience at FDH Bank and the Ministry of Transport and Public Works has equipped me with the ability to troubleshoot complex issues and provide effective solutions in high-pressure environments.

Throughout my career, I have been dedicated to maintaining compliance with regulatory requirements and enhancing the operational efficiency of IT systems. I take pride in my ability to communicate effectively with diverse teams and mentor others in best practices for technology use. My commitment to continuous improvement drives me to stay updated with the latest technologies and methodologies, ensuring that I can provide the best support possible.

Experience

Work history, roles, and key accomplishments

Systems Officer

Ministry of Transport and Public Works

Jul 2021 - Jan 2024 (2 years 6 months)

Provided first-line support to government operational staff on MALTIS, E-mail server, Office Windows 365, Windows server, and other systems. Ensured company computers were protected from viruses and malicious damage, and upgraded anti-virus software regularly.

MALTIS Office 365 Windows Server Anti Virus Software Hardware Setup

System Support Assistant

FDH Bank

Oct 2015 - Jun 2021 (5 years 8 months)

Provided technical assistance and support to bank employees on software, hardware, and network issues. Ensured IT systems and software applications complied with regulatory requirements and security standards to protect sensitive customer data.

Troubleshooting User Training Incident Response Vendor Management Documentation Disaster Recovery

Education

Degrees, certifications, and relevant coursework

Malamulo Secondary School

Malawi School Certificate of Education (MSCE), Education

Obtained the Malawi School Certificate of Education.

University of Malawi Polytechnic

Diploma, Computer Software Development

Focused on Computer Software Development, including creating, designing, and testing software systems, software application practical assignments, and computer programming & operating (Java).

University of Malawi Polytechnic

Diploma, IT System Support

Studied IT System Support, covering Maintenance of Equipment, Applications Development, Networking (Cisco), Software Engineering, and Customer support.

New Horizons Computer Learning Center

Certificate, Computer Graphic and Design

Completed a Certificate in Computer Graphic and Design, gaining skills in Adobe Photoshop, Corel Draw Graphic suite, Adobe Illustrator, Quark Express, and InDesign.