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pabrini playz

@pabriniplayz

Customer Service Manager at Gamefunng who improved ticket handling and knowledge resources to enhance the customer experience.

Nigeria

Message

What I'm looking for

I’m seeking to contribute to Monica Cash by enhancing customer satisfaction, reducing response times, and building long-term client loyalty through effective communication, problem-solving, and relationship management.

At Gamefunng, I directed daily customer service operations and resolved escalated concerns in coordination with sales, technical, and inventory teams.

I implemented streamlined ticket handling and updated knowledge base resources to improve workflow efficiency and the customer experience.

I also developed staff training on gaming products, POS systems, upselling, and conflict resolution. I’m seeking to contribute to Monica Cash by enhancing customer satisfaction, reducing response times, and building long-term client loyalty.

Experience

Work history, roles, and key accomplishments

Customer Service Manager

Gamefunng

Apr 2022 - Dec 2024 (2 years 8 months)

Directed daily operations of the customer service team, ensuring prompt responses and compliance with store policies. Resolved escalated customer concerns and developed training programs for staff.