At Michell Consulting Group, I provide Tier II systems and infrastructure support across a multi-customer MSP environment. I troubleshoot Microsoft cloud, Windows, virtualization, networking, security, and connectivity issues.
I administer Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Teams. I also support Entra ID and hybrid identity, including Conditional Access, MFA, and SSO.
My Azure work includes supporting virtual machines, networking, identity, monitoring, VPN connectivity, and migrations. I also troubleshoot Windows Server services and VMware ESXi and vCenter environments.
Previously, I managed day-to-day IT infrastructure and support operations at Aerodoc. At OCASA, I supervised infrastructure and support across 23 global branches and more than 1,400 users, and helped open 10 branch locations.
