Oyinkansola Shakirudeen Ososanya

Spearheaded growth initiatives for Yandex Lavka’s rapid delivery services by analyzing market trends and customer feedback. Managed budgets and supplier negotiations to optimize cost efficiency and improve service quality through cross-team operational alignment.

Provided English language instruction for an English language school and completed a 6 ECTS-credit professional internship with an A/Grade 8 evaluation. Contributed to organizational goals and supported project delivery with strong academic and professional standards.

Supervised day-to-day printing operations, scheduling work, assigning tasks, and meeting production deadlines while maintaining quality and safety standards. Monitored machine setup and print accuracy, managed supplies, and troubleshot production issues to improve output and reduce downtime.

Guided customers by providing detailed product information and coordinating with branches to fulfill stock requests. Supported efficient service delivery by processing transactions swiftly and maintaining a smooth checkout experience.

Managed organized front desk operations by ensuring required materials were available to support smooth service. Improved guest satisfaction through proactive problem-solving, efficient resource management, and meticulous record-keeping.

Facilitated seminars promoting youth unity and coordinated community development initiatives through targeted service projects. Led educational outreach in schools to strengthen national unity and engage diverse youth groups.

Bachelor of Art and Human Science (arts and humanities), completed in Benin from 2010 to 2013.

Secondary education leading to the SSCE (West Africa Examination Council).

M.A. in Foreign Languages and Intercultural Communication, focused on EFL learner autonomy for adults, sociolinguistics, and intercultural skills training, grounded in thesis research on adult EFL pedagogy.