Open to opportunities

Oyinkansola Kehinde Tella

@oyin_tella

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Results-driven Customer Success Manager with expertise in product adoption.

Nigeria

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What I'm looking for

I seek a role that fosters collaboration, values customer feedback, and offers growth opportunities.

As a highly motivated Customer Success Manager with over six years of experience, I excel in building strong customer relationships and driving product adoption. My proficiency in understanding customer needs allows me to provide tailored solutions that enhance retention and loyalty. I am passionate about onboarding, training, and guiding clients through product integration to optimize their success.

Throughout my career, I have demonstrated strong problem-solving abilities and a deep understanding of customer journeys. I have a proven track record of collaborating cross-functionally with sales, support, and product teams to deliver a seamless customer experience. My commitment to continuous improvement and a customer-centric approach has contributed significantly to overall company success.

Experience

Work history, roles, and key accomplishments

Current

Retailer Success Lead

Current

Pika Insights

Sep 2023 - Present (1 year 9 months)

Onboard retailers to the Pika App by delivering training sessions and providing necessary resources. Regularly communicate with customers to evaluate satisfaction and collect feedback. Collaborate with sales, marketing, and product teams to enhance customer outcomes and retention.

Customer Onboarding Training Customer Satisfaction Customer Feedback Team Leadership Retention

Customer Success Manager

Kippa

May 2021 - Jul 2023 (2 years 2 months)

Collaborated on the launch of a fintech start-up, organized product demonstrations, and provided educational resources to enhance customer experience. Managed inquiries and achieved an 85% satisfaction and retention rate while representing the voice of the customer.

Product Demonstrations Customer Engagement Market Research Customer Retention Technical Writing Customer Support Sales Processes Customer Feedback Team Collaboration Customer Satisfaction

Telesales Executive

MobiMed

Jan 2021 - Jun 2021 (5 months)

Contacted hospitals to introduce MobiMed software, evaluated lead quality, and delivered persuasive sales presentations. Ensured strong relationships with customers to generate repeat business and surpassed sales targets.

Sales Presentations Sales Targets Customer Satisfaction Upselling Communication Skills Sales Strategy

Technical Writer | Customer Support Manager

Flexisaf Edusoft Ltd

Jan 2020 - Jan 2021 (1 year)

Documented technical knowledge and supervised the customer support team to resolve issues promptly. Achieved 100% customer satisfaction through effective communication and timely escalation of unresolved issues.

Technical Writing Customer Support Documentation Customer Satisfaction Communication Skills

Instructions Designer | Publisher

Alison

Mar 2020 - Jan 2021 (10 months)

Championed the creation of free online courses during the COVID-19 pandemic. Worked with instructors to identify training needs and applied instructional design theories to create engaging learning activities.

Instructional Design E Learning Content Creation Project Management Collaboration User Interface Design