Oyinkansola Kehinde Tella

Onboard retailers to the Pika App by delivering training sessions and providing necessary resources. Regularly communicate with customers to evaluate satisfaction and collect feedback. Collaborate with sales, marketing, and product teams to enhance customer outcomes and retention.

Collaborated on the launch of a fintech start-up, organized product demonstrations, and provided educational resources to enhance customer experience. Managed inquiries and achieved an 85% satisfaction and retention rate while representing the voice of the customer.

Contacted hospitals to introduce MobiMed software, evaluated lead quality, and delivered persuasive sales presentations. Ensured strong relationships with customers to generate repeat business and surpassed sales targets.

Championed the creation of free online courses during the COVID-19 pandemic. Worked with instructors to identify training needs and applied instructional design theories to create engaging learning activities.

Documented technical knowledge and supervised the customer support team to resolve issues promptly. Achieved 100% customer satisfaction through effective communication and timely escalation of unresolved issues.