Oyebamiji Adegbola
@oyebamijiadegbola
Microsoft Cloud Support Engineer specializing in Entra ID and M365—delivering fast resolutions and outstanding customer service.
NigeriaWhat I'm looking for
I’m a Microsoft Cloud Support Engineer, specializing in troubleshooting Microsoft Entra ID and Microsoft 365 identity and access issues. Since joining ESMCS Ltd in 2017 and transitioning into cloud support in 2024, I’ve handled critical cases end-to-end—setting clear customer expectations, creating action plans, escalating when needed, and driving swift, effective fixes.
I support cloud-based SaaS users with identity, authentication, and service configuration, including Microsoft 365 identity administration, provisioning and synchronization (Entra ID Connect, Password Hash sync & writeback, and match workflows), and M365 authentication controls like Conditional Access, Identity Protection, Multifactor Authentication, and SSPR. I’m committed to exceptional customer service, professional updates to stakeholders, and clear documentation that improves knowledge sharing and resolution quality.
Experience
Work history, roles, and key accomplishments
Microsoft Cloud Support Engineer
Teknowledge
Apr 2024 - Present (2 years 2 months)
Provided Microsoft Entra ID and Microsoft 365 cloud support, troubleshooting identity, authentication, and service configuration issues. Managed customer escalations via phone/email/ticketing, documented solutions, and coordinated with engineering teams to resolve cases according to SLAs.
Customer Support Executive
ESMCS Ltd
Jul 2017 - Mar 2024 (6 years 8 months)
Delivered frontline customer support for telecom services, assisting with voice, internet, and data connectivity issues and handling billing and service activation inquiries. Troubleshot device and service problems, escalated unresolved technical cases to engineering teams, and maintained detailed CRM records.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Bachelor of Technology, Computer Engineering
2004 - 2009
Grade: Second Class Upper Division
Earned a B.Tech in Computer Engineering at Ladoke Akintola University of Technology (2004–2009), graduating with a Second Class Upper Division.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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