Ovidiu GasparOG
Open to opportunities

Ovidiu Gaspar

@ovidiugaspar

Customer service representative with strong communication and problem-solving skills.

Romania

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

My name is Ovidiu Gaspar, a dedicated customer service representative with extensive experience in telecommunications and logistics. I have honed my skills in providing exceptional customer support, particularly during my tenure at Computer Generated Solutions, where I effectively assisted Verizon customers with their inquiries and technical issues. My ability to communicate clearly and empathetically has been key to ensuring customer satisfaction.

In addition to my customer service experience, I have a solid background in administrative and logistics roles, having worked as a supervisor at Amazon and as a warehouse operative at various companies. These positions have equipped me with strong organizational skills and the ability to manage teams effectively. I am currently pursuing a Master's degree in International Business, which complements my practical experience and enhances my understanding of global business dynamics.

Experience

Work history, roles, and key accomplishments

CS

Customer Service Representative

Computer Generated Solutions

Sep 2023 - Oct 2023 (1 month)

Provided customer assistance for Verizon customers through phone communication, handling requests related to services, billing, accounts, and technical support. Required advanced digital skills and English proficiency, ensuring high customer satisfaction through effective issue resolution and empathetic communication.

LO

Nursery Practitioner

Lemons and Oranges

Sep 2022 - Feb 2023 (5 months)

Worked as a nursery practitioner, providing care and education to children, ensuring a safe and nurturing environment. Engaged in activities that promote learning and development.

MB

Warehouse Operative

Martin Brower

Nov 2021 - Nov 2022 (1 year)

Executed warehouse activities including receiving, sorting, packing, and shipping goods. Ensured inventory accuracy and compliance with health and safety regulations while maintaining a clean work environment.

TE

Warehouse Operative

Tesco

Jan 2021 - Oct 2021 (9 months)

Responsible for warehouse activities including receiving, sorting, packing, and shipping goods. Maintained inventory accuracy and adhered to health and safety standards.

Education

Degrees, certifications, and relevant coursework

RC

Regent College

Master's Degree, International Business

2024 -

Pursuing a Master’s Degree in International Business, focusing on global business strategies, market analysis, and international trade.

Anglia Ruskin University logoAU

Anglia Ruskin University

Bachelor's Degree, Business and Marketing

2021 - 2023

Studied Business and Marketing, gaining knowledge in market research, consumer behavior, and strategic marketing management.

TH

Tudor Vladimirescu National High-School

High School Diploma, Mathematical Informatics

2014 - 2018

Completed high school with a focus on Intensive Mathematical Informatics, developing strong analytical and problem-solving skills.

Tech stack

Software and tools used professionally

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Ovidiu Gaspar - Customer Service Representative - Computer Generated Solutions | Himalayas