Ovidiu Gaspar
@ovidiugaspar
Customer service representative with strong communication and problem-solving skills.
What I'm looking for
My name is Ovidiu Gaspar, a dedicated customer service representative with extensive experience in telecommunications and logistics. I have honed my skills in providing exceptional customer support, particularly during my tenure at Computer Generated Solutions, where I effectively assisted Verizon customers with their inquiries and technical issues. My ability to communicate clearly and empathetically has been key to ensuring customer satisfaction.
In addition to my customer service experience, I have a solid background in administrative and logistics roles, having worked as a supervisor at Amazon and as a warehouse operative at various companies. These positions have equipped me with strong organizational skills and the ability to manage teams effectively. I am currently pursuing a Master's degree in International Business, which complements my practical experience and enhances my understanding of global business dynamics.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Computer Generated Solutions
Sep 2023 - Oct 2023 (1 month)
Provided customer assistance for Verizon customers through phone communication, handling requests related to services, billing, accounts, and technical support. Required advanced digital skills and English proficiency, ensuring high customer satisfaction through effective issue resolution and empathetic communication.
Supervisor
Amazon
Nov 2022 - Sep 2023 (10 months)
Managed and coordinated a team, overseeing attendance, training sessions, correspondence, and health and safety regulations. Planned shifts, monitored targets, evaluated performance, and conducted inductions for new employees.
Nursery Practitioner
Lemons and Oranges
Sep 2022 - Feb 2023 (5 months)
Worked as a nursery practitioner, providing care and education to children, ensuring a safe and nurturing environment. Engaged in activities that promote learning and development.
Warehouse Operative
Martin Brower
Nov 2021 - Nov 2022 (1 year)
Executed warehouse activities including receiving, sorting, packing, and shipping goods. Ensured inventory accuracy and compliance with health and safety regulations while maintaining a clean work environment.
Warehouse Operative
Tesco
Jan 2021 - Oct 2021 (9 months)
Responsible for warehouse activities including receiving, sorting, packing, and shipping goods. Maintained inventory accuracy and adhered to health and safety standards.
Warehouse Operative
Ocado
Jan 2021 - May 2021 (4 months)
Processed orders by picking and packing products for delivery, ensuring quality and accuracy while adhering to safety and hygiene standards. Collaborated with the team to meet daily objectives.
Education
Degrees, certifications, and relevant coursework
Regent College
Master's Degree, International Business
2024 -
Pursuing a Master’s Degree in International Business, focusing on global business strategies, market analysis, and international trade.
Anglia Ruskin University
Bachelor's Degree, Business and Marketing
2021 - 2023
Studied Business and Marketing, gaining knowledge in market research, consumer behavior, and strategic marketing management.
Tudor Vladimirescu National High-School
High School Diploma, Mathematical Informatics
2014 - 2018
Completed high school with a focus on Intensive Mathematical Informatics, developing strong analytical and problem-solving skills.
Availability
Location
Authorized to work in
Job categories
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