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As a Product Support Engineer at Evolv Technology, I have honed my skills in resolving Tier 2-3 escalations across hardware and software stacks. My calm authority during high-impact field deployments has allowed me to provide executive-level technical support, ensuring that systems run smoothly and efficiently. I take pride in authoring custom Python scripts that automate reporting and enhance diagnostics, which has significantly improved our team's workflow and system reliability.

Prior to my role at Evolv, I delivered front-line support for enterprise IoT customers at SmartSense by Digi, where I mastered system onboarding, training, and troubleshooting across cloud interfaces. My ability to communicate complex fixes with poise across all skill levels has been a key factor in my success. I believe that support is not just a reaction; it's an art of prevention, and I strive to embody that philosophy in every interaction.

In addition to my technical expertise, I am committed to continuous learning and improvement. I am currently pursuing SOC Level 1 through TryHackMe and have completed the Google Cybersecurity Certificate. My GitHub portfolio showcases my projects, including log parsers and command-line tools, reflecting my dedication to enhancing my skills and contributing to the tech community.