Oussama Aziz
@oussamaaziz
Experienced freelance moderator in the Web3 and NFT space.
What I'm looking for
I am an experienced freelance moderator specializing in the Web3 and NFT space, fluent in French and Arabic, with a solid understanding of English. My expertise lies in managing online communities, ensuring a clean and safe discussion environment, and providing top-notch user support. I pride myself on being reliable, autonomous, and responsive, which allows me to effectively engage with community members and address their concerns promptly.
Throughout my career, I have successfully managed French and Arabic-speaking channels on platforms like Discord and Telegram for various NFT projects. My role involved overseeing community activity before project launches, identifying and reporting bugs, and enforcing community rules to maintain a respectful environment. I have collaborated closely with marketing and tech teams to enhance user engagement and ensure a positive experience for all community members.
With a Bachelor in Business Management and a Master's degree in Finance, I bring a strong educational background to my work. I am currently seeking remote freelance opportunities in moderation, customer support, or transcription, where I can leverage my skills and contribute to dynamic projects.
Experience
Work history, roles, and key accomplishments
Customer Support & Tech Support
Various App Projects
Jan 2022 - Jan 2024 (2 years)
Provided front-line customer support for app users, resolving technical issues and ensuring a positive user experience. Assisted users with troubleshooting and guided them through app features.
Customer Support & Communication
Various App Projects
Jan 2022 - Jan 2024 (2 years)
Provided front-line customer support for app users, resolving technical issues and ensuring a positive user experience. Assisted users with troubleshooting and guided them through app features.
Community Moderator
Various Web3 Projects
Jan 2021 - Jan 2023 (2 years)
Managed French and Arabic-speaking channels on Discord and Telegram for NFT projects. Oversaw community activity before project launches, enforced community rules, and provided support to members. Collaborated with marketing and tech teams to enhance engagement and reported user concerns to management.
Community Moderator
Various Web3 Projects
Jan 2021 - Jan 2023 (2 years)
Managed French and Arabic-speaking channels on Discord and Telegram for NFT projects. Oversaw community activity before project launches, enforced community rules, and provided support to members. Collaborated with marketing and tech teams to enhance engagement and reported user concerns to management.
Education
Degrees, certifications, and relevant coursework
Oussama hasn't added their education
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