Open to opportunities

Ahmed Elsayed

@ahmedelsayed1

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Multilingual community builder specializing in Web3 user engagement.

Morocco

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What I'm looking for

I seek a role where I can use multilingual support and community-building skills to grow Web3 user engagement, contribute to onboarding and education, and work in a collaborative, mission-driven team focused on crypto access.

I am a multilingual professional with strong experience in IT, client support, and community engagement across Arabic, English, and French markets.

I have managed customer and partner relations for B2B clients at Microsoft, coordinated international student programs, and provided ongoing freelance translation and digital support since 2014.

I bring hands-on knowledge of blockchain, DeFi, Web3, NFTs, and practical experience with Binance products (Spot, P2P, NFT), paired with proven skills in content creation, localization, and social media community growth.

I am passionate about engaging users, expanding communities, and promoting access to crypto services, and I seek opportunities where I can apply my multilingual communication, technical support, and community-building strengths.

Experience

Work history, roles, and key accomplishments

Current

Freelance Translator

Current

Self Employed

Jan 2014 - Present (11 years 8 months)

Provided multilingual translation, content creation, and digital support for global clients, strengthening community engagement and client relationships through timely, localized communications.

Translation Localization Content Creation Social Media Support Client Relations Arabic English French Italian

Customer & Partner Support Manager

Microsoft

Jan 2019 - Dec 2022 (3 years 11 months)

Managed customer and partner relations for IT infrastructure and software solutions, improving onboarding and issue resolution for B2B clients and raising customer satisfaction through targeted engagement strategies.

Customer Support Partner Management Onboarding IT Infrastructure Presentations)Troubleshooting Microsoft Office

Director's Assistant

Ahlan Morocco Language School

Jan 2016 - Dec 2017 (1 year 11 months)

Coordinated international student programs and events, provided multilingual support and translated content to improve student engagement and streamline communication between staff and external partners.

Event Management Translation Multilingual Communication Content Creation

Client Support Assistant

Al Shodahda Hotel

Jan 2011 - Dec 2012 (1 year 11 months)

Supported Moroccan clients during stays by managing inquiries, complaints, and service requests, acting as a cultural and linguistic mediator to ensure high guest satisfaction.

client support Cultural Mediation Multilingual Communication Customer Satisfaction