At INVR London, I responded to customer inquiries, investigated concerns, and resolved routine issues while escalating complex cases when needed.
I managed customer communications and follow-ups, tracking outstanding requests through to resolution and coordinating with internal teams to support consistent service.
Previously, at Bitrix Russia, I coordinated client accounts and served as the main contact for digital product and service solutions. I recommended CRM and digital collaboration solutions and assisted clients with onboarding and basic product guidance.
