Oumaima Marighene

Provided remote support to Meta advertisers, resolving account and advertising issues and assisting with campaign setup, best practices, Meta Pixel, catalogs, and ad accounts.

Provided French-English customer support for Indigo Books & Music in Canada via phone, email, and chat, handling orders, deliveries, refunds, accounts, loyalty programs, and product inquiries.

Prospected for professional training programs through the French CPF, contacting potential customers, presenting training opportunities, and managing follow-ups.

Conducted outbound prospecting for the French market, assessing customer needs and eligibility, comparing insurance offers, and advising customers on health, life, death, and funeral insurance.

Provided phone support to Lycamobile customers in France, assisting with account registration, top-ups, service issues, number recovery, operator changes, and information about plans and offers.

Two-year technical training focused on building construction, structural work, technical drawings, construction methods, and AutoCAD.

Studied physics, chemistry, mathematics, and scientific subjects, developing strong analytical, logical, and problem-solving skills.