Looking for a job

Oumaima Houari

@oumaimahouari

Message

I support customer service, administrative operations, and client records with precision.

Morocco

Message

What I'm looking for

I'm looking for a role where I can support customers or administrative operations, use my organizational skills, and continue developing my expertise in a dynamic environment.

I've handled customer requests for Nespresso France at Concentrix in Rabat, resolving needs, tracking orders and complaints, and updating customer information in CRM systems.

I've also supported patient reception and medical records at the National Oncology Institute in Rabat, alongside administrative and accounting work at Medglass Industry.

Experience

Work history, roles, and key accomplishments

Téléconseillère Service Client

Concentrix

Jan 2025 - Jan 2026 (1 year)

Managed inbound customer requests for Nespresso France with high service quality. Analyzed needs, proposed solutions, and followed up on orders, complaints, and customer files while updating CRM information.

Customer Service CRM Call Handling Needs Analysis Order Management Complaint Handling

Secrétariat médical & Hôtesse d'accueil

Institut National d'Oncologie Sidi Mohammed Ben Abdellah

Jan 2021 - Jan 2025 (4 years)

Welcomed and oriented patients at the admission office, managed medical files and administrative tasks, scheduled appointments, and coordinated with services. Participated in training and administrative support activities.

Medical Secretarial Skills Patient Reception Appointment Scheduling Administrative Support File Management

Stagiaire – Service Comptabilité

Medglass Industry

Jan 2020 - Jan 2021 (1 year)

Contributed to administrative and accounting activities, including data entry, organization, and archiving of accounting documents. Supported the monitoring of financial operations.

Accounting Data Entry Document Management Finance Operations