Omaima Ait bassou

I am an administrative professional with hands-on experience in client outreach and site operations, delivering results in banking campaigns and construction projects.

At INTELCIA supporting Attijariwafa Bank, I contacted 120–150 clients daily across phone, SMS and email, booked branch or video meetings, achieved a 35% appointment rate and maintained CRM accuracy while complying with KYC/AML rules.

As a site operations assistant at ALZOU CONSTRUCTION, I scheduled deliveries, tracked material inventory, prepared daily progress reports for foremen, and coordinated with subcontractors to keep a multi-unit residential project on schedule.

I hold an Administrative Assistant credential from the Office of Vocational Training and Employment Promotion (2022–2025) and English studies at the University of Letters and Human Sciences, Ain Chock. I bring a growth mindset, strong empathy for clients, and a bias-to-action approach to operations and customer-facing roles.