Open to opportunities

Otoibhi Angel

@otoibhiangel

Message

I’m a detail-oriented author, ghostwriter, and editor who blends digital marketing and customer service expertise.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can write and edit with accuracy, support customers confidently, and contribute to growth through organized digital content and admin coordination—thriving in fast-paced teams that value quality and results.

I’m a highly dependable, detail-oriented professional with a strong foundation in administration, digital marketing, and customer service. With over four years of diverse experience, I support business operations, manage client relations, and create impactful digital content.

As an Author / Ghostwriter / Editor (Jan 2019–Present), I create stories, novels, poems, and scripts by researching thoroughly to ensure accuracy. I also adapt tone and style to match client requirements, then edit manuscripts for clarity, grammar, punctuation, and flow.

I’ve delivered excellent customer service in fast-paced settings as a Sales Representative and as a Customer Care Representative, handling inquiries and complaints professionally. I communicate with customers via phone, email, and online chat, and I prioritize tasks by urgency and importance.

In digital marketing and operations, I’ve worked as a Social Media Manager (Remote) and as an Administrative Manager. I manage social media platforms, create and schedule engaging posts, track analytics to optimize performance, and oversee inventory, procurement, and smooth daily office workflow.

Experience

Work history, roles, and key accomplishments

Current

Author / Ghostwriter / Editor

Current

Freelance

Jan 2019 - Present (7 years 5 months)

Created fiction, nonfiction, and promotional content by researching topics and adapting tone and style to client needs. Edited manuscripts for clarity, grammar, punctuation, and flow, and organized notes and outlines into cohesive drafts.

ghostwriting Content Writing Editing Research Manuscript Editing Adapting Tone Outlines

Administrative Manager

Krossbell Global Limited

Jun 2024 - Feb 2025 (8 months)

Supervised staff and coordinated daily operations by delegating administrative tasks and maintaining accurate records and reports. Oversaw inventory, procurement, office workflow, and provided customer service and communication support.

Administrative Management Staff Supervision Record keeping Reporting Inventory Management Procurement Support Customer Service

Customer Care Representative

Handyman Daige

Sep 2023 - Jun 2024 (9 months)

Handled customer inquiries and complaints via phone, email, and online chat, responding promptly and professionally. Assisted callers with questions and orders and made follow-up calls to companies regarding work completed and pending.

Customer Support Complaint Handling Prioritization Problem Solving Service Recovery

Sales Representative

Monalisa

Jan 2021 - Aug 2022 (1 year 7 months)

Provided customer service in a fast-paced environment while managing multiple tasks to deliver high-quality outcomes. Participated in training and applied new skills to improve performance.

Customer Service Sales Support Multitasking Training Development Customer Relations Fast Paced Environment

Social Media Manager (Remote)

Loopa VA

Jan 2024 - Present (2 years 5 months)

Managed social media platforms for client brands by creating engaging content aligned with marketing goals. Tracked analytics to optimize content performance and scheduled posts for consistent engagement.

Social Media Management Content Creation Audience Engagement Analytics Brand Management Digital Content