Otman BENKARROUM

I am a dedicated Senior IT Technical Agent with extensive experience in providing high-quality support for a diverse global user base. Currently, I work as a Senior Customer Support Specialist at a leading global fintech platform, where I resolve complex issues related to account security, onboarding, payment disputes, and emerging financial technologies. My commitment to customer satisfaction has consistently resulted in top ratings, and I take pride in maintaining zero errors in high-pressure environments.

Throughout my career, I have effectively managed KYC, AML, and EDD processes to ensure regulatory compliance and secure user onboarding. I have also trained and mentored junior team members, enhancing team performance and reducing resolution times. My ability to collaborate with cross-functional teams has led to significant process improvements, contributing to an enhanced user experience and operational efficiency.

In previous roles, I designed and implemented Odoo-based CRM and web solutions for small to medium businesses, aligning with client objectives. My technical skills extend to managing system integrations and troubleshooting technical issues. I am passionate about utilizing advanced CRM systems and fintech tools to manage high-volume inquiries while ensuring respectful and empathetic communication across multiple channels.