OTHMANE HEMIMAR
@othmanehemimar
I test web applications and turn customer issues into actionable quality improvements.
MoroccoWhat I'm looking for
I'm a QA Tester and Helpdesk Agent at Bell - Cnexia, where I analyze 50 daily customer interactions to uncover technical issues, product pain points, and service-quality gaps. My recommendations helped boost customer satisfaction by 20% and reduce average call handling time by 15%.
As a freelance QA Tester on Upwork and uTest, I derive test scenarios from requirements and user stories, perform functional, regression, smoke, and end-to-end testing, and document reproducible Jira defects. I also validate APIs in Postman and test web applications across browsers and devices.
My customer-service background at Concentrix and COLICOLI strengthened how I investigate incidents, track feedback trends, maintain accurate records, and communicate findings clearly to technical teams.
Experience
Work history, roles, and key accomplishments
Freelance QA Tester
Upwork - uTest
Sep 2025 - Present (1 year 1 month)
Analyzed requirements and user stories to derive test scenarios and acceptance criteria for web applications. Performed functional, regression, smoke, and end-to-end testing, and documented defects in Jira.
Helpdesk Agent
Bell Canada - Cnexia
May 2024 - Present (2 years 5 months)
Analyzed 50 daily customer interactions to identify recurring technical issues and product pain points. Boosted customer satisfaction by 20% and reduced average call handling time by 15%.
Client Service Representative
Concentrix
Jan 2024 - Apr 2024 (3 months)
Processed billing and service inquiries for 500 accounts and identified upsell opportunities. Resolved technical issues with a 95% first-contact resolution rate.
Client Service Representative
Colicoli
Jul 2023 - Dec 2023 (5 months)
Handled 50 daily orders and maintained a customer database of 3,000 records. Directed order fulfillment workflow and compiled weekly reports on satisfaction trends.
Education
Degrees, certifications, and relevant coursework
National School of Applied Sciences
Master's degree, Data Science and Computer Engineering
2025 -
Pursuing a Master's degree in Data Science and Computer Engineering, expected to complete in 2025 or later.
Mohamed Ben Abdellah University
Bachelor's degree, Psychology
2019 - 2022
Completed a bachelor's degree in psychology from 2019 to 2022.
National School of Commerce and Management
Specialized bachelor's degree, Marketing and Sales
2021 - 2022
Earned a specialized bachelor's degree in marketing and sales from 2021 to 2022.
Specialized Institute of Applied Technology Al Adarissa
Specialized technician diploma, Commerce
2018 - 2020
Earned a specialized technician diploma in commerce from 2018 to 2020.
Coursera
QA Process Optimization: Agile & Automated Testing, Quality Assurance
Completed a certification in QA Process Optimization: Agile & Automated Testing.
University of Leeds
Foundations of Software Testing and Validation, Software Testing
Completed a certification in Foundations of Software Testing and Validation.
EDUCBA
API Testing Fundamentals Using Postman, API Testing
Completed a certification in API Testing Fundamentals Using Postman.
Coursera
Introduction to Selenium, Automation Testing
Completed a certification in Introduction to Selenium.
Availability
Location
MoroccoAuthorized to work in
Portfolio
github.com/OTHR97/Test-automationSalary expectations
Social media
Job categories
Skills
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