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Abdessamad El hagaoui

@abdessamadelhagaoui

Retail sales manager at Worldshop who increased smartphone and accessory sales by 25% and introduced a customer loyalty program.

Morocco

Message

At Worldshop, I led a sales team in a high-volume electronics store, increasing smartphone and accessory sales by 25% between 2017 and 2018. I also initiated and managed a customer loyalty program that recorded 100 new memberships in the first quarter of each year.

Before Worldshop, I advised commercial insurance clients at Saham Assurance, managing an average of 50 client files per week and processing claims averaging 360,000 MAD annually. In 2015, I reduced payment processing time from seven days to three.

Experience

Work history, roles, and key accomplishments

Current

Responsable du Service des Ventes

Current

Worldshop

Nov 2016 - Present (9 years 11 months)

Led a sales team in a high-volume electronics store, achieving a 25% increase in smartphone and accessory sales between 2017 and 2018. Initiated and managed a customer loyalty program, exceeding quarterly sales targets by 10% in 2019.

Sales Management Team Leadership Customer Loyalty Programs Retail Operations Microsoft Office

Conseiller en Assurances Commerciales

Saham Assurance

Nov 2012 - Jun 2016 (3 years 7 months)

Managed an average of 50 client files per week with a 98% accuracy rate, improving customer satisfaction and operational efficiency. Reduced payment processing times from 7 days to 3 days in 2015 and handled average claims of 360,000 MAD per year.

Claims Management Customer Service Payment Processing Microsoft Office