Open to opportunities

Othmane Abidar

@othmaneabidar

Message

Customer-focused game support specialist driving fast resolutions and player satisfaction.

Morocco

Message

What I'm looking for

I'm seeking a fast-paced customer/technical support role where I can improve player experience, reduce resolution times, and grow into leadership.

I'm a dedicated customer support professional with hands-on experience resolving player issues for online and VR gaming platforms. I consistently deliver fast, empathetic service—averaging 10–15 ticket resolutions per hour and maintaining a 78% first-interaction resolution rate.

At MoGi Group I improved case resolution time by 25%, sustained a 4.6/5.0 customer satisfaction rating, and achieved a 92% positive feedback score through clear communication and effective escalation to development teams. My background also includes VR onboarding, event coordination, and sales experience, which sharpened my ability to train users and manage client relationships.

I bring energy, a continuous-improvement mindset, and strong problem-solving skills to every role, and I thrive in collaborative, fast-paced environments where I can enhance player experience and support team goals.