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@othmaneabidar
Customer-focused game support specialist driving fast resolutions and player satisfaction.
I'm a dedicated customer support professional with hands-on experience resolving player issues for online and VR gaming platforms. I consistently deliver fast, empathetic service—averaging 10–15 ticket resolutions per hour and maintaining a 78% first-interaction resolution rate.
At MoGi Group I improved case resolution time by 25%, sustained a 4.6/5.0 customer satisfaction rating, and achieved a 92% positive feedback score through clear communication and effective escalation to development teams. My background also includes VR onboarding, event coordination, and sales experience, which sharpened my ability to train users and manage client relationships.
I bring energy, a continuous-improvement mindset, and strong problem-solving skills to every role, and I thrive in collaborative, fast-paced environments where I can enhance player experience and support team goals.
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Work history, roles, and key accomplishments
MoGi Group
Aug 2023 - Jun 2025 (1 year 10 months)
Provided multi-channel customer support for players handling payment, account, and gameplay issues, achieving a 78% first-contact resolution rate and 92% positive feedback while resolving 10–15 tickets per hour.
Limitless
Mar 2017 - Mar 2020 (3 years)
Onboarded VR users, managed bookings and inventory, and organized competitive VR tournaments to improve user experience and community engagement.
Neoliane
Oct 2016 - Apr 2017 (6 months)
Conducted outbound sales and renewal outreach for insurance products, negotiated terms to retain clients, and maintained detailed customer interaction records.
Degrees, certifications, and relevant coursework
Preparatory Year, Preparatory Year Program
Completed a preparatory year program at Université de Montréal in Quebec focused on foundational coursework to prepare for undergraduate studies.
Bachelor in International Business, International Business
Completed a Bachelor in International Business at the International University of Casablanca covering international trade, finance, and business management topics.
Master in International Business, International Business
Completed a Master in International Business at the International University of Casablanca focusing on advanced international business strategy and management.
Software and tools used professionally
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