Open to opportunities

Othmane Abidar

@othmaneabidar

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Customer-focused game support specialist driving fast resolutions and player satisfaction.

Morocco

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What I'm looking for

I'm seeking a fast-paced customer/technical support role where I can improve player experience, reduce resolution times, and grow into leadership.

I'm a dedicated customer support professional with hands-on experience resolving player issues for online and VR gaming platforms. I consistently deliver fast, empathetic service—averaging 10–15 ticket resolutions per hour and maintaining a 78% first-interaction resolution rate.

At MoGi Group I improved case resolution time by 25%, sustained a 4.6/5.0 customer satisfaction rating, and achieved a 92% positive feedback score through clear communication and effective escalation to development teams. My background also includes VR onboarding, event coordination, and sales experience, which sharpened my ability to train users and manage client relationships.

I bring energy, a continuous-improvement mindset, and strong problem-solving skills to every role, and I thrive in collaborative, fast-paced environments where I can enhance player experience and support team goals.

Experience

Work history, roles, and key accomplishments

Video Game Customer Support Agent

MoGi Group

Aug 2023 - Jun 2025 (1 year 10 months)

Provided multi-channel customer support for players handling payment, account, and gameplay issues, achieving a 78% first-contact resolution rate and 92% positive feedback while resolving 10–15 tickets per hour.

Customer Support Zendesk Billing Disputes Account Recovery Troubleshooting Customer Satisfaction

Game Assistant

Limitless

Mar 2017 - Mar 2020 (3 years)

Onboarded VR users, managed bookings and inventory, and organized competitive VR tournaments to improve user experience and community engagement.

VR Onboarding Equipment Maintenance Scheduling Event Coordination Customer Service Inventory Management

Junior Salesman

Neoliane

Oct 2016 - Apr 2017 (6 months)

Conducted outbound sales and renewal outreach for insurance products, negotiated terms to retain clients, and maintained detailed customer interaction records.

Sales Outreach Customer Retention Negotiation CRM Record keeping Client Communication

Education

Degrees, certifications, and relevant coursework

Université de Montréal

Preparatory Year, Preparatory Year Program

Completed a preparatory year program at Université de Montréal in Quebec focused on foundational coursework to prepare for undergraduate studies.

International University of Casablanca

Bachelor in International Business, International Business

Completed a Bachelor in International Business at the International University of Casablanca covering international trade, finance, and business management topics.

International University of Casablanca

Master in International Business, International Business

Completed a Master in International Business at the International University of Casablanca focusing on advanced international business strategy and management.