Osmond Yang

I’m a detail-oriented, tech-savvy support professional with experience across customer service, sales support, project coordination, administrative support, record management, and report preparation. I use strong computer literacy—including Microsoft Office and AI tools such as ChatGPT—to organize information, draft clear content, improve workflows, and complete tasks more efficiently.

In my current Project Manager / Administrative & Operations Support role at Auzware Solution, I manage project records, task updates, reports, and internal communication to keep information accurate, organized, and easy to access. I track progress, deadlines, pending tasks, and key details, coordinate with team members for updates and follow-ups, and prepare formatted documents, reports, and presentations with a strong focus on accuracy and quality.

I also review information for errors, missing details, delays, or inconsistencies and take action to support timely resolution while maintaining confidential information with care. Previously, as a Sales Executive / Customer Service Representative at DCactus, I handled customer inquiries in a call center environment, explained products and services clearly, updated customer details and call records accurately, and built positive customer relationships through professional, service-focused communication.