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Oskar Kawka

@oskarkawka

Technical Automation & Customer Care Lead at Chiron, automating support routing and LLM-assisted reporting.

At Chiron, I own end-to-end support for access and app-functionality issues, turning ticket patterns into product direction. I built an automated IMAP-to-Slack and HubSpot routing pipeline.

I also engineered an n8n serverless pipeline that combines GA4, Meta APIs, and Chiron backend data into automated, LLM-generated reports. I analyze Mixpanel, Umami, and LogRocket sessions to identify funnel drop-offs.

At Piwik PRO, I manage enterprise support cases and debug JavaScript tracking code. I also built a Chrome extension to automate validation of client implementations.

Experience

Work history, roles, and key accomplishments

Current

Technical Automation & Customer Care Lead

Current

Chiron

Feb 2026 - Present (9 months)

Own end-to-end user support for access and app-functionality issues, classifying tickets to steer product direction. Built automated IMAP-to-Slack/HubSpot routing and n8n-driven serverless pipelines for reporting and email automation.

N8n Make.Com PostgreSQL REST APIs OAuth GA4 Meta API Mixpanel Umami Logrocket HubSpot Brevo IMAP Slack LLM Serverless JavaScript SQL

Current

Technical Support Engineer

Current

PiwikPRO

Apr 2023 - Present (3 years 7 months)

Managed and resolved enterprise support cases in Freshdesk and Intercom, leading technical video meetings to troubleshoot data-delivery issues. Debugged JavaScript tracking code and built a Chrome extension for automated validation of client implementations.

Freshdesk Intercom JavaScript Azure Active Directory Chrome extensions Claude Code Reverse Engineering Technical Troubleshooting Documentation

Current

Freelance Event Musician & Client Manager

Current

Independent Projects

Jan 2017 - Present (9 years 10 months)

Manage end-to-end B2B and B2C client relationships, including contract negotiation, service scoping, and logistics coordination for live performances.

Client Management Contract Negotiation Logistics Coordination B2B B2C

Junior Web Developer

Skydoo Polska

Feb 2021 - Apr 2023 (2 years 2 months)

Built websites in WordPress from supplied graphic designs, extended and updated existing sites, and fixed bugs. Worked with HTML5, CSS, JavaScript, and jQuery.

WordPress HTML5 CSS JavaScript jQuery Elementor WPBakery Divi

Education

Degrees, certifications, and relevant coursework

VIZJA University

Bachelor's degree, Psychology

2024 -

Pursuing a degree in Psychology at VIZJA University, Warsaw, ongoing since 2024.

PeopleCert

ITIL Foundation, IT Service Management

2025 - 2025

Earned the ITIL Foundation certification from PeopleCert in December 2025.

Intercom

Certificate, Customer Support

2024 - 2024

Completed the Delivering a World-Class Customer Support Experience course by Intercom in July 2024.

AI_devs

Certificate, Artificial Intelligence

2024 - 2024

Completed the AI Devs 2 course on connecting GPT-4 with application and automation logic in May 2024.

SJSI

ISTQB Foundation Level, Software Testing

2021 - 2021

Earned the ISTQB Foundation Level certification from SJSI in November 2021.

SGH Warsaw School of Economics

Certificate, Computer Science

2020 - 2020

Completed a C++ Fundamentals Workshop at the Computer Science Student Research Group, SGH Warsaw School of Economics, in January 2020. Final project included a Windows terminal application with login, menu, account balance, money transfers, loans, deposits, BLIK code generation, and password change.