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Osiris Torres

@osiristorres1

Customer support and operations specialist at Revi who onboarded and structured data for 50+ restaurants ahead of deadline.

Germany

Message

At Revi, I led data onboarding for an AI-driven restaurant platform and structured data for 50+ restaurants ahead of deadline. I also built onboarding workflows in Google Sheets and Retool to speed up partner setup.

At Tingen Law, I was the primary point of contact for clients and supported legal administration by drafting and standardizing forms and maintaining digital case files. At Nearsol & Conduent, I handled Tier 1 and escalated cases across phone, email, and chat, de-escalated sensitive situations, and kept detailed case documentation.

Experience

Work history, roles, and key accomplishments

AI Data Specialist

Revi

Jun 2025 - Oct 2025 (4 months)

Led high-volume data onboarding for an AI-driven restaurant platform, building structured workflows in Google Sheets and Retool. Onboarded and structured data for 50+ restaurants ahead of deadline.

Data On Boarding Google Sheets Retool Data Accuracy Workflow Design

Paralegal / Client Support & Legal Administration

Tingen Law

Mar 2024 - May 2025 (1 year 2 months)

Primary point of contact for clients, handling sensitive communication with clarity and empathy. Drafted and standardized legal forms, affidavits, and templates in a compliance-driven environment.

client support Legal Administration Document Management Compliance Deadline Management

Concierge (Outbound Calls & Scheduling)

Newhomesmate

Jan 2024 - Mar 2024 (2 months)

Made outbound calls to registered users, qualified their interest, and booked appointments with real estate agents. Logged call outcomes and appointment details in the CRM for follow-up.

Outbound Calls Lead Qualification Scheduling CRM Appointment Setting

Scheduler (Client Onboarding)

Oclinicals

Aug 2023 - Jan 2024 (5 months)

Coordinated scheduling and onboarding communication by email and phone. Ensured accurate data entry and clear follow-ups for a smooth client experience.

Scheduling Client Onboarding Email Communication Phone Communication Data Entry

Customer Service & Resolutions Specialist

Nearsol & Conduent

Jan 2020 - May 2023 (3 years 4 months)

Handled Tier 1 and escalated cases by phone, email, and chat, managing 30–60 interactions per day. De-escalated sensitive situations and kept detailed case documentation.

Customer Support Tier 1 Support Escalation Handling De escalation Case Documentation Phone Email Chat