Oscar Obregon
@oscarobregon
Experienced systems engineer with a strong background in customer service.
What I'm looking for
I am a dedicated systems engineer with extensive experience in teamwork and working under pressure. My career has been marked by a commitment to excellence in customer service, particularly in the medical billing sector. In my most recent role at Accedo Technologies, I served as a bilingual customer service agent, where I managed the registration process for clinics in the United States. My responsibilities included verifying patient information and determining insurance eligibility, which required excellent communication skills and a keen attention to detail.
Prior to my work in medical billing, I taught computer classes at various educational institutions, including the National Technological Institute and high schools. I developed lesson plans and exams, fostering a collaborative learning environment that motivated students to excel. My experience in education has honed my ability to communicate complex concepts clearly and effectively, making me a valuable asset in any team-oriented setting.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Services Agent
Accedo Technologies
Nov 2021 - Jan 2025 (3 years 2 months)
Managed the registration process for New York and Mercy markets, verifying patient information and determining insurance eligibility by contacting insurance providers via phone or online platforms. Reviewed accounts with errors, such as mismatches on last name, gender, incorrect member ID, or inactive insurance, and searched for the correct active insurance. Supported multiple clinics by registeri
Computer Teacher
Maria Auxiliadora High School
Jan 2019 - Dec 2020 (1 year 11 months)
Taught computer classes to primary and secondary school children. Prepared lesson plans and exams for students.
Computer Teacher
Hispano Nicaraguense High School
Jan 2018 - Dec 2018 (11 months)
Taught computer classes in secondary school. Motivated teamwork and discipline in the classroom.
Computer and Graphic Design Teacher
Tecnologico Nacional Hugo Chavez Fria
Jan 2011 - Jun 2018 (7 years 5 months)
Worked as a computer and graphic design teacher. Created manuals and exams for students.
Education
Degrees, certifications, and relevant coursework
UDEM
System Engineering, System Engineering
2004 - 2010
Studied System Engineering at UDEM.
BELLOHORIZONTEHIGHSCHOOL
Bachelor
1999 - 2004
Completed Bachelor's degree at BELLOHORIZONTEHIGHSCHOOL.
Availability
Location
Authorized to work in
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