Oscar ObregonOO
Open to opportunities

Oscar Obregon

@oscarobregon

Experienced systems engineer with a strong background in customer service.

Nicaragua

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated systems engineer with extensive experience in teamwork and working under pressure. My career has been marked by a commitment to excellence in customer service, particularly in the medical billing sector. In my most recent role at Accedo Technologies, I served as a bilingual customer service agent, where I managed the registration process for clinics in the United States. My responsibilities included verifying patient information and determining insurance eligibility, which required excellent communication skills and a keen attention to detail.

Prior to my work in medical billing, I taught computer classes at various educational institutions, including the National Technological Institute and high schools. I developed lesson plans and exams, fostering a collaborative learning environment that motivated students to excel. My experience in education has honed my ability to communicate complex concepts clearly and effectively, making me a valuable asset in any team-oriented setting.

Experience

Work history, roles, and key accomplishments

AT

Bilingual Customer Services Agent

Accedo Technologies

Nov 2021 - Jan 2025 (3 years 2 months)

Managed the registration process for New York and Mercy markets, verifying patient information and determining insurance eligibility by contacting insurance providers via phone or online platforms. Reviewed accounts with errors, such as mismatches on last name, gender, incorrect member ID, or inactive insurance, and searched for the correct active insurance. Supported multiple clinics by registeri

TF

Computer and Graphic Design Teacher

Tecnologico Nacional Hugo Chavez Fria

Jan 2011 - Jun 2018 (7 years 5 months)

Worked as a computer and graphic design teacher. Created manuals and exams for students.

Education

Degrees, certifications, and relevant coursework

UD

UDEM

System Engineering, System Engineering

2004 - 2010

Studied System Engineering at UDEM.

BE

BELLOHORIZONTEHIGHSCHOOL

Bachelor

1999 - 2004

Completed Bachelor's degree at BELLOHORIZONTEHIGHSCHOOL.

Tech stack

Software and tools used professionally

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Oscar Obregon - Bilingual Customer Services Agent - Accedo Technologies | Himalayas