At Verve AI, I support end users with technical troubleshooting, billing questions, and product updates. I manage customer concerns through resolution and keep clients informed along the way.
I also maintain the Zendesk knowledge base with new features and updates, helping customers find answers through self-service. When issues need further investigation, I perform root-cause analysis and provide workarounds or coordinate with other teams.
On freelance web-based projects, I managed structured data entry for TrustPaws and administered product catalogue data for an online food platform. Earlier, as an Operations & Admin Intern at Askari Bank, I supported customer documentation, transaction tracking, and front-office queries.
