Osahon Osaigbovo
@osahonosaigbovo
Customer-centric professional with expertise in partner success and operations.
What I'm looking for
I am a customer-centric professional with extensive experience in resolving customer inquiries and providing exceptional support through multiple channels. My proven track record in identifying and escalating technical issues has consistently maintained high customer satisfaction. I excel at collaborating with cross-functional teams to implement solutions and process improvements, ensuring that customer needs are met effectively.
Currently, as a Partner Success Specialist at MAX, I have enhanced communication frameworks and implemented tools that streamline issue resolution, improving operational performance. My analytical abilities allow me to provide data-driven insights to stakeholders for strategic decision-making. I am deeply committed to customer success, and I continuously seek proactive solutions to prevent recurring issues, thereby fostering a positive customer experience.
Experience
Work history, roles, and key accomplishments
Partner Success Specialist
MAX
Jun 2024 - Present (1 year)
As a Partner Success Specialist, I identified and addressed partner issues to ensure seamless collaboration and satisfaction. I enhanced communication frameworks and implemented tools to streamline issue resolution, providing data-driven insights for strategic decision-making.
Operations Specialist
Bolt
Apr 2022 - Jun 2024 (2 years 2 months)
In my role as Operations Specialist, I responded to customer and driver inquiries, leading a team across five cities to ensure operational efficiency. I launched training programs for drivers and implemented a quality assurance framework to enhance service delivery.
Operations Coordinator
Bolt
Dec 2020 - Apr 2022 (1 year 4 months)
As Operations Coordinator, I oversaw city office operations, implementing driver acquisition strategies that achieved 100% city growth. I resolved inquiries and collaborated with marketing to enhance driver communications.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Arts, International Studies and Diplomacy
2010 - 2015
Studied International Studies and Diplomacy, focusing on global relations, international policies, and diplomatic practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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