Orliannis Orta
@orliannisorta
I resolve customer issues through Spanish-language digital support, case investigation, and de-escalation.
United StatesWhat I'm looking for
I've supported customers at Aprecia SAS and Movistar, resolving service concerns, account questions, complaints, and troubleshooting needs in Spanish.
At Aprecia SAS, I investigated customer cases using account and system information, documented concerns, followed up on open issues, and managed escalated interactions through written messaging and phone channels.
I'm seeking a remote non-voice customer support, digital support, chat/email support, or Trust & Safety role where I can bring clear written communication, case resolution, and customer de-escalation skills.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Aprecia SAS
Jan 2023 - Dec 2024 (1 year 11 months)
Assisted customers through written messaging and phone channels in Spanish, addressing questions, complaints, and service-related concerns. Investigated customer cases and managed escalated interactions while documenting and following up on open cases.
Education
Degrees, certifications, and relevant coursework
Orliannis hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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