Orlando Beltran

Managed document control processes for incoming files from transportation companies across multiple regions, ensuring compliance and accuracy. Developed efficient filing systems and collaborated with cross-functional teams to streamline workflows.

Handled inbound and outbound calls regarding loan inquiries and repayment reminders, resolving issues to customer satisfaction. Managed escalated calls and provided accurate information to enhance customer loyalty.

Provided email support to customers, empathizing and resolving issues using tailored macros. Maintained detailed records and built rapport through active listening, leading to higher retention and positive feedback.

Handled email inquiries from Lyft drivers, empathizing and resolving issues using tailored macros. Managed high-volume inquiries while ensuring timely resolution and effective communication.

Managed scheduling, correspondence, and document preparation, ensuring accuracy and timeliness. Streamlined office procedures, maintained organized records, and ensured documents were submitted to the correct departments before deadlines.

Supervised customer representatives and account development representatives in the modern trade, scheduling workloads and facilitating order delivery and collections. Negotiated customer development agreements and prepared daily and monthly sales reports.

Provided leadership and direction to the sales team, monitoring sales achievements against quotas and providing training and motivation. Conducted weekly route rides to evaluate salesman performance and reported sales and collection summaries.

Achieved retail sales and distribution objectives through a team of route salesmen, supervising daily schedules and assignments. Allocated targets and conducted weekly route rides to identify and address sales and collection issues.

Provided leadership and direction to the sales team, monitoring sales achievements against quotas and providing training and motivation. Conducted weekly route rides to evaluate performance and ensure merchandising standards.

Sold products through booking orders on scheduled visits to supermarkets, groceries, hospitals, and key accounts in Jeddah. Assisted merchandisers in mass floor displays for promotions.

Conducted scheduled route selling to class C and D outlets in Jeddah, selling non-alcoholic beverages and chocolates.

Sold different types of wines, liquors, and spirits to small outlets and supermarkets in an assigned area.

Pursued a Bachelor of Commerce in Accounting at the University of Mindanao, completing studies in 1984.