Orfeo Mecani

Provided Internet, IPTV, VoIP and local network support for residential and microbusiness customers. Diagnosed connectivity issues and configured Nokia, MikroTik, Tenda and TP-Link devices.

Handled product handling, packaging, inventory checks, labelling and shipment preparation.

Developed and debugged Java applications, implemented small features and resolved code issues. Worked with SQL, databases and REST APIs to support backend integrations.

Assisted French-speaking customers, resolved inquiries and recorded interactions in CRM software.

Assisted engineers with signal transmission equipment and troubleshooting. Supported billing and payment checks, using SQL and Excel to identify invoice records.

Provided customer service and handled daily operations in multicultural teams.

Completed a Master's in Business Analytics and Artificial Intelligence, with a thesis on customer churn prediction using machine learning.

Completed Cyber Drill presentations and threat detection training.

Completed a certificate from One Technology Academy.

Completed a Bachelor's in Economic Informatics.