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Oreoluwa Adesanya

@oreoluwaadesanya

Message

Customer-focused administrative professional specializing in client relations and healthcare support.

Nigeria

Message

What I'm looking for

I seek a role in a collaborative, service-oriented organization where I can manage client interactions, streamline administrative processes, and grow in healthcare or customer experience functions.

I am a results-driven administrative and customer service professional with experience supporting healthcare operations, executive schedules, and client-facing communications. I have worked in hospitals, government health agencies, and small business environments where I handled appointment scheduling, records management, and frontline inquiries.

My strengths include complaint resolution, active listening, and efficient use of Microsoft Office to maintain accurate client data and improve operational workflows. I drove a 40% increase in online engagement in a customer engagement role and consistently coordinated meetings and schedules to improve service delivery.

I bring professionalism, empathy, and adaptability to fast-paced settings, and I seek roles where I can apply my customer relationship management, administrative, and coordination skills to enhance client satisfaction and organizational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Administrative Officer

Current

Lagos State Health Management Agency

Mar 2024 - Present (1 year 7 months)

Provided frontline public support for healthcare services, handled inquiries and program enrollment, maintained client records, and coordinated meetings and schedules to improve operational efficiency.

Customer Service Records Management Microsoft Office Scheduling Data Entry Communication

Social Media Manager

HairdoByFabian

Jan 2023 - Dec 2023 (11 months)

Managed customer communications across social channels, scheduled appointments, collected feedback, and increased online engagement by 40% through consistent interaction and service improvements.

Social Media Management Customer Engagement Scheduling Client Communication CRM Online Community Management

Customer Care Representative

Agape Hospital

Mar 2022 - Dec 2022 (9 months)

Served as first point of contact for patients, scheduled appointments, managed patient records, and coordinated with medical staff to improve service delivery and reduce waiting times.

Patient Relations Appointment Management Records Management Empathy Confidentiality Data Entry Communication

Personal Assistant

A & Shine Ltd.

Jan 2021 - Mar 2022 (1 year 2 months)

Managed the CEO's communications, scheduling, and confidential client records, and coordinated meetings with clients, suppliers, and regulatory bodies to support business operations.