Oponello Irving
@oponelloirving
Customer-focused retail assistant manager with culinary and frontend development skills.
What I'm looking for
I am a dependable retail assistant manager with a strong background in customer service, culinary operations, and emerging frontend development. I consistently deliver friendly, professional service and have a track record of de-escalating customer concerns while supporting operational improvements.
My hands-on experience includes supervising daily store operations, cash handling, inventory control, scheduling, and team delegation to keep stores productive and customers satisfied. Prior roles in full-service restaurants and delivery services strengthened my ability to perform under pressure and maintain food safety standards.
I hold certifications in Food Handlers and web development, and I completed frontend development training at SheCodes.io, complementing practical skills from culinary training and welding school. I adapt quickly to new challenges and technologies and bring a practical, solution-oriented approach to every role.
I am motivated by opportunities to improve customer experience, streamline operations, and contribute both technically and operationally to a team. I bring a calm, professional demeanor and a fast-paced work ethic to fast-moving environments.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Zumiez
Oct 2024 - Present (11 months)
Oversee daily store operations including cash handling, inventory control, scheduling, and team delegation to maintain productivity and deliver excellent customer experiences.
Delivered food orders with a focus on customer satisfaction and adherence to company policies, ensuring timely and accurate deliveries.
Server / Hostess
Red Lobster
Jan 2017 - Mar 2024 (7 years 2 months)
Provided friendly, professional customer service, de-escalated guest concerns, and supported operational improvements to enhance service quality and efficiency.
Education
Degrees, certifications, and relevant coursework
SheCodes
Certificate, Frontend Development
2024 - 2024
Completed a Frontend Development program focusing on web development fundamentals and frontend technologies.
Tulsa Welding School
Diploma, Welding Technology
2019 -
Studied Welding Technology beginning in September 2019 with hands-on training in welding processes and safety.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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