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Operation TeamOT
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Operation Team

@operationteam

Education Operations Administrator at Arbor Academy, coordinating end-to-end batch operations and supporting multi-branch delivery.

India
Message

At Arbor Academy, I manage end-to-end batch operations, coordinating schedules, student allocation, trainers, and timely execution. I also maintain MIS reports and support multi-branch operations through SOP implementation, vendor coordination, and LMS readiness.

At ITM Skills University, I managed academic operations for the BBA Program and contributed to NAAC and AQAR documentation. I also managed academic platforms, immersion programs, events, and departmental payment processes.

At IDP Education Pvt Ltd (IELTS), I conducted IELTS exams in compliance with examination policies and handled candidate verification and exam-related incidents. Earlier, I worked in loan processing and sales, and as a backend executive and team leader at Zion Management Group.

Experience

Work history, roles, and key accomplishments

IU

Academic Administration & Operations

ITM Skills University

Jul 2024 - May 2026 (1 year 10 months)

Managed academic operations for the BBA program, including NAAC and AQAR documentation, academic platforms, seminars, guest lectures, and student engagement activities. Handled administrative responsibilities including global and national immersion programs, vendor coordination, and financial processes.

II

Test Sitting Administration

IDP Education Pvt Ltd (IELTS)

Nov 2022 - Jul 2024 (1 year 8 months)

Conducted IELTS exams while ensuring compliance with examination policies, security, and discipline standards. Verified candidate identity, handled exam-related incidents, prepared reports, and coordinated with the head office for issue resolution.

DL

Loan Processing Executive

Datamatics Global Services LTD

Feb 2022 - Nov 2022 (9 months)

Managed pre-sanction processes for BIL and SEPL loan processing, verified KYC, ITR, bank and CIBIL documents, and coordinated between sales and credit teams for smooth loan processing. Handled loan disbursement within TAT and maintained MIS for the team.

LW

Sales Executive

L & T Finance (Two Wheeler)

Aug 2021 - Jan 2022 (5 months)

Worked as a sales executive for 6 months, achieving monthly targets and meeting loan applicants to identify their needs and collect information for loan applications. Analyzed active loan files and recommended solutions to speed up the loan process.

ZG

Backend Executive and Team Leader

Zion Management Group

Feb 2019 - Mar 2021 (2 years 1 month)

Worked as a backend executive for 1.3 years and as a team leader for 9 months. Managed daily team activities, created and maintained monthly billing data, handled customer and operational escalations, and coordinated with bankers to complete their requirements and documentation.

Education

Degrees, certifications, and relevant coursework

SU

S.N.D.T. University

Bachelor of Commerce, Commerce

2014 - 2017

Bachelor of Commerce degree from S.N.D.T. University, completed from 2014 to 2017.

GO

Google

AI Fundamentals, Artificial Intelligence

Completed the AI Fundamentals certificate from Google.

IB

IBM

Introduction to Artificial Intelligence, Artificial Intelligence

Completed the Introduction to Artificial Intelligence certificate from IBM.

MI

Microsoft

Work Smarter with Microsoft Word, Microsoft Word

Completed the Work Smarter with Microsoft Word certificate from Microsoft.

MI

Microsoft

Work Smarter with Microsoft Excel, Microsoft Excel

Completed the Work Smarter with Microsoft Excel certificate from Microsoft.

Tech stack

Software and tools used professionally

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