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Opeoluwa Fasunle

@opeoluwafasunle

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Customer service representative at Servicom who resolved approximately 90% of customer issues on first contact.

Nigeria

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What I'm looking for

I'm seeking fully remote roles across virtual assistance, customer success, sales, and project coordination.

At Servicom, I resolved approximately 90% of customer issues on first contact and handled customer interactions by phone and live chat. I used Zendesk and Apollo to track cases and follow up, and Slack to share solutions and escalate complex issues.

At Gomat Gracelle Gas, I built customer relationships as a Sales Representative and supported repeat business and referrals. As Project Supervisor for a facility set-up, I supervised a new gas station project from planning through operational readiness and coordinated with contractors, suppliers, and staff.

Experience

Work history, roles, and key accomplishments

Project Supervisor (Facility Set-Up)

Gomat Gracelle Gas

Jan 2014 - Dec 2014 (11 months)

Supervised the complete set-up of a new gas station from planning through to operational readiness. Ensured all aspects of the build-out met required company standards and safety guidelines.

Project Coordination On site Supervision Contractor Management Safety Compliance

Customer Service Representative

Servicom

Resolved approximately 90% of customer issues on first contact daily, reducing repeat inquiries and escalations. Handled high volume of customer interactions via phone and live chat, maintaining a professional and empathetic tone.

Zendesk Apollo Slack Customer Support Live Chat Phone Support Issue Resolution De escalation

Sales Representative

Gomat Gracelle Gas

Built and maintained strong customer relationships that contributed to a consistent, encouraging sales record over five years. Identified customer needs and recommended products, supporting repeat business and referrals.

Sales Customer Relationship Management Needs Assessment Product Recommendations