Onur Karagoz

Provided first line support for travel inquiries, managing reservations and cancellations across various platforms. Ensured quality service and handled customer complaints professionally while recommending improvements to enhance service efficiency.

Provided first line support and assistance to customers in completing travel itineraries across multiple platforms. Managed flight cancellations, re-bookings, and ensured quality service while handling inquiries and complaints professionally.

Managed customer support inquiries via live chat and email, providing 24/7 assistance. Documented customer requests and feedback, and handled complaints and special cases effectively.

Managed customer support inquiries via live chat and email, providing 24/7 assistance. Documented customer requests and feedback while addressing complaints and special cases effectively.

Provided technical support for Apple products, assisting customers with inquiries and troubleshooting issues. Maintained strong customer relationships and documented feedback for product improvement.

Provided technical support for Apple products, resolving customer inquiries and issues. Assisted in customer retention through effective communication and problem-solving while documenting insights for product improvement.

Organized and managed electronic music events, negotiating contracts and promoting shows. Developed a network of artists and venues while handling all aspects of event production and marketing.

Organized and curated electronic music events, managing all aspects from booking artists to promotional campaigns. Developed a wide network within the industry and handled negotiations with venues and sponsors.

Focused on customer retention and loyalty, handling inquiries and complaints while identifying sales opportunities. Ensured timely follow-up on cases to enhance customer satisfaction.

Focused on customer retention and loyalty by effectively handling inquiries and complaints. Identified sales opportunities and ensured timely case follow-ups.

Assisted faculty in grading and administrative duties for various music courses. Managed departmental events and contributed to the promotion of the IBU Laptop Orchestra.

Assisted faculty in grading and administrative duties while managing departmental events and workshops. Contributed to the promotion of the university's music programs and initiatives.

Grade: 75% Scholarship

Completed a Master's degree in Cultural Studies, focusing on contemporary cultural phenomena and their implications. The dissertation explored the concept of individualism in modern events, particularly through the lens of music and social gatherings.

Grade: Full Scholarship

Pursued a Bachelor's degree in Music, engaging in various aspects of music theory, performance, and production. The program included practical and theoretical components to develop a comprehensive understanding of music.

Grade: Honorary Award, Music Award

Completed high school education with a focus on general studies and music, receiving honors for contributions to the school's music program.