Open to opportunities

Onur Baykal

@onurbaykal

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Highly adaptable professional with 10 years of diverse experience.

United States

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What I'm looking for

I am looking for a dynamic role that fosters growth, collaboration, and innovation.

I am a highly adaptable and results-oriented professional with over 10 years of diverse experience in IT consultancy, project management, and customer support. My journey has equipped me with a robust skill set that allows me to manage complex projects effectively while delivering exceptional client service. I thrive in both independent and team-oriented environments, always seeking to leverage my proactive approach to contribute to organizational success.

Throughout my career, I have successfully managed end-to-end project lifecycles for various clients, ensuring timely delivery and adherence to budget constraints. My expertise in IT consultancy has enabled me to provide strategic solutions, including cloud migrations and cybersecurity advice, which have resulted in significant efficiency gains and cost savings for my clients. I pride myself on building strong client relationships, leading to repeat business and referrals, and I continuously adapt to meet evolving client needs.

Experience

Work history, roles, and key accomplishments

Current

Freelance Consultant

Current

Self Employed

Oct 2018 - Present (6 years 8 months)

Managed end-to-end project lifecycles for diverse clients, providing expert IT consultancy including software selection and cybersecurity advice. Successfully delivered 6 projects early or on schedule and within budget, resulting in increased client efficiency and cost savings. Developed strong client relationships, handled freelance operations, and created content materials as required.

Project Management Cybersecurity Content Creation Contract Negotiation Time Management

Project Consultant

Being Cares, LTD

Jan 2022 - Dec 2023 (1 year 11 months)

Coordinated with cross-functional teams to contribute towards the delivery and development of a mental well-being mobile app project. Developed comprehensive project plans, outlining scope, timelines, resources, and budgets. Monitored project progress, identified and mitigated risks, and utilized various tools like Google Workspace, Slack, and Notion.

Project Management Project Planning Risk Mitigation Google Workspace Slack Notion Team Coordination Content Creation

Customer Support Consultant

UMG Music Tastemakers

Jan 2015 - Dec 2018 (3 years 11 months)

Provided timely technical and non-technical support to music industry customers via phone, email, and chat, resolving an average of 50 inquiries daily and exceeding resolution times. Maintained detailed records in CRM software and collaborated with internal teams to escalate complex feedback and ensure satisfaction. Contributed to the development of an internal knowledge base, improving self-servi

Customer Support CRM Software Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Google Product Experts

Certification, Google Product Expertise

2024 - 2024

Grade: Gold Certification

Achieved Gold Certification status in the Google Product Experts program. Demonstrated advanced knowledge and expertise in Google products and support.

Baruch College

Bachelor of Arts, Psychology & Political Science

2014 - 2018

Completed coursework in Behavioral/Social Psychology, Communications, and Business. Focused studies on the intersection of human behavior and political systems.