Open to opportunities

Mikołaj Fronczek

@mikoajfronczek

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AML/KYC expert dedicated to enhancing client experience and compliance.

Poland

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What I'm looking for

I seek a role that fosters growth, collaboration, and innovation in compliance and client experience.

As an AML/KYC expert with a strong background in client experience, I have honed my skills in managing due diligence cycles and ensuring compliance with regulations. My current role at BNY involves performing AML onboarding and conducting thorough assessments for various institutions, including banks and non-profit organizations. I take pride in my ability to manage client expectations while adhering to strict deadlines, all while improving and designing AML/KYC processes to enhance client satisfaction.

Previously, I served as a Customer Experience Specialist at simpl.rent, where I designed experience maps to optimize user journeys and conducted in-depth analyses to identify business growth opportunities. My experience in customer support has equipped me with the skills to verify client identities and develop tailored verification protocols, ensuring comprehensive assessments. I am passionate about leveraging data to drive improvements and enhance overall client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Intermediate Representative AML/KYC/Prevention

Current

BNY

Jan 2023 - Present (2 years 5 months)

Responsible for managing the due diligence cycle for strategic clients, performing AML onboarding, conducting assessments for various institutions, and improving AML/KYC processes to enhance client satisfaction while adhering to regulations.

AML KYC Due Diligence Risk Assessment Client Management Fraud Prevention Process Improvement

Customer Support Specialist

simpl.rent

Jan 2023 - Apr 2023 (3 months)

Verified client identities and financial criteria for long-term leases, conducted credit history checks, and developed tailored verification protocols to ensure comprehensive assessments.

Identity Verification Assessments Customer Support Compliance

Customer Experience Specialist

simpl.rent

Jan 2023 - Apr 2023 (3 months)

Designed experience maps and personas to optimize user journeys, conducted periodic reports for business growth, and collaborated with teams to enhance service delivery through effective communication workflows.

User Experience Design Data Analysis Service Design Collaboration Reporting

KYC Specialist

CoinDeal

Jan 2020 - Jan 2021 (1 year)

Verified customer identity and address using established processes, utilized document authentication tools, and escalated suspicious activities to compliance teams.

Authentication Fraud Detection Compliance Reporting Risk Management

Education

Degrees, certifications, and relevant coursework

University WSB Merito

Master of Management, Management

Research focused on Client Experience in customer service with objectives in Economics, Finances, Project Management, and Product Design.

University of Wrocław

Bachelor of European Diplomacy, European Diplomacy

Research on Polish national branding with objectives in International law, Economic integration, Global trade, History of international relations, Diplomatic protocol, and International security.