Open to opportunities

Mikita Tarasevich

@mikitatarasevich

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Customer Support Specialist with expertise in iGaming and payments.

Poland

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What I'm looking for

I am looking for a dynamic role in customer support within the iGaming industry, where I can leverage my skills in payments and KYC/AML compliance to enhance player experiences and contribute to team success.

I am a dedicated Customer Support Specialist with over 1.5 years of experience in the iGaming industry. My expertise lies in managing high volumes of player interactions through LiveChat and ticketing systems like JIRA and Zendesk. I have a proven track record of resolving PSP-related issues, verifying KYC/AML compliance documents, and handling payment disputes and chargebacks. My commitment to delivering VIP-level support has consistently resulted in high customer satisfaction ratings.

At CrocusApps, I successfully resolved over 60 daily player queries while achieving a 98% customer satisfaction rating. I streamlined workflows and reduced response times by 30%, enhancing team efficiency. My collaborative efforts with Payments and Risk departments on KYC reviews and PSP troubleshooting have further strengthened my ability to provide exceptional support. Additionally, I have authored numerous internal knowledge base articles and mentored new team members, ensuring they are well-equipped to meet quality standards.

Experience

Work history, roles, and key accomplishments

iGaming Support Specialist

CrocusApps

Sep 2023 - Mar 2025 (1 year 6 months)

Managed 60+ daily player queries via LiveChat and JIRA, achieving a 98% customer satisfaction rating and reducing response times by 30% through workflow optimization. Collaborated with Payments and Risk departments on KYC reviews and PSP troubleshooting, while also contributing to VIP player retention. Authored knowledge base articles and mentored new team members.