Lyndi Goen
@lyndigoen
Licensed cosmetologist with 10+ years customer-service experience focused on client satisfaction.
What I'm looking for
I am a licensed cosmetologist with over a decade of customer-service experience and a strong background in salon operations, client relations, and technical beauty services including cuts, color, highlights, extensions, waxing, and makeup. I have run self-employed services, managed inventory and accounting, and continuously pursue certifications and industry training to stay current with trends.
My broader work history includes roles in drafting (MicroStation for utility and 5G mapping), salon management, insurance coordination, and administrative support, which have sharpened my attention to detail, sales and billing skills, and operational leadership. I deliver client-focused service, steady process improvements, and reliable business administration that support salon growth and high customer satisfaction.
Experience
Work history, roles, and key accomplishments
Professional Hairstylist
Studio 19
Aug 2021 - Present (4 years 6 months)
Provide full salon services including cuts, color, highlights, extensions, waxing, and makeup while managing client relationships, inventory, and accounting to drive client satisfaction and repeat business.
Drafting Technician
Longview Communications
Nov 2019 - Mar 2020 (4 months)
Created utility maps for fiber and 5G infrastructure using MicroStation, ensuring measurement accuracy and high-quality documentation for construction and permitting.
Concierge / Assistant Manager
Salons by JC Legacy
Oct 2017 - Sep 2019 (1 year 11 months)
Managed operations of a 53-suite salon, overseeing billing, tenant relations, and rent collection improvements while maintaining high customer satisfaction.
Owner's Assistant / Technician
Hail Pro Inc
Aug 2016 - Oct 2017 (1 year 2 months)
Managed insurance claims, billing, and vehicle repairs; trained in paintless dent repair and performed hands-on vehicle restoration tasks to support operations.
Insurance Coordinator
Prime Time PDR
Apr 2016 - Aug 2016 (4 months)
Handled customer claims, insurance coordination, and sales assistance to streamline claim processing and support revenue generation.
Front Desk Executive
Chama Gaucha Corporate Office
Jul 2015 - Apr 2016 (9 months)
Managed front desk operations, payroll distribution, and provided administrative support to ensure smooth corporate office functions.
Education
Degrees, certifications, and relevant coursework
The Salon Professional Academy
Licensed Cosmetology Certification, Cosmetology
Completed a licensed cosmetology certification focused on practical salon skills and industry-standard techniques in 2021.
James Madison High School
High School Diploma, General Education
Activities and societies: Academic Honors Society
Earned a high school diploma in 2014 and graduated in the top 20 percent of the class.
National Healthcareer Association
Certified Pharmacy Technician, Pharmacy Technician
NHA Certified Pharmacy Technician credential held with expiration date 2027-07-18.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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