At TDCX Philippines, I monitor user content and enforce community guidelines to help maintain safe, engaging platforms.
At LizardBear Tasking Inc., I reviewed user-generated content and responded to user inquiries and complaints as a Content Moderator. I also worked as a Quality Analyst, helping ensure products and services met quality standards and providing feedback to improve Teamate quality.
At Alorica Teleservices, Inc., I worked as a Team Manager, Senior Rep, and CSR, overseeing a group to support efficient work and quality results. I’m interested in contributing my customer service and quality management experience to stronger call centre operations.
