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Ongeziwe Mgudlwa

@ongeziwemgudlwa

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Associate Lead IT Specialist at WebFX advancing security awareness and cybersecurity best practices.

South Africa

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What I'm looking for

I’m interested in security awareness and education, finding practical ways to turn emerging threats, vulnerabilities, and real-world attack techniques into timely learning opportunities that strengthen organisational resilience.

At WebFX, I work as an Associate Lead IT Specialist, building on my experience in IT support and technology enablement. I’m focused on secure, resilient, people-focused environments.

I’m particularly interested in security awareness and education. I look for practical ways to turn emerging threats, vulnerabilities, and real-world attack techniques into timely learning opportunities that strengthen organisational resilience.

Through awareness campaigns, knowledge sharing, and user enablement, I believe security can become part of everyday behaviour rather than a once-a-year training exercise. Outside my day-to-day work, I enjoy building projects that combine cybersecurity, automation, and learning to improve security awareness and reduce human risk.

Experience

Work history, roles, and key accomplishments

Current

Associate Lead IT Specialist

Current

WebFX

Oct 2024 - Present (2 years)

Worked as Associate Lead IT Specialist at WebFX.

Tech Enablement IT Specialist

WebFX

Oct 2022 - Oct 2024 (2 years)

Worked as Tech Enablement IT Specialist at WebFX.

Customer Support Technician

Cyberlogic

Nov 2018 - Sep 2022 (3 years 10 months)

Applying a high degree of customer service, and technical accuracy, to resolve and complete customer service requests within the agreed time frame/s. This includes installing, troubleshooting, repairing, maintaining, and upgrading all software and hardware (including but not limited to PC/laptops, printers, mobile devices, switches and wireless access points ) to ensure optimal workstation perform

2nd Line Support Engineer

IT Lab

Aug 2016 - Nov 2018 (2 years 3 months)

Generic duties and responsibilities
 respond appropriately and dealing with queries or complaints in an effective (i.e. punctual; polite and with
empathy) manner
 take ownership of incidents allocated to me and professionally manage them through to resolution
 manage incidents, problems and changes through Ticket management system
 troubleshoot, maintain and support a wide range of systems (in

ICT Technician

Amatola Water

Mar 2013 - Jul 2016 (3 years 4 months)

I am responsible making configurations, initiating installations and fixing technical problems, end-user support which include hardware and software support, coordinating and providing end user training as well as maintaining and monitoring IT security mechanisms.

IT Engineer

Dimension Data

Feb 2012 - Feb 2013 (1 year)

As a Site Engineer my duties would include, microsoft support, troubleshoot and resolve network issues, change and configure routers and networks switches in an event of them going down. Make sure Warehouse printers are functional at all times. Run an maintain Site Backups for East London an Queestown, provide Remote support to Queenstown and once a month visit queenstown.
Maintan the Active

IT Systems Support

Tsogo Sun

Sep 2008 - Jan 2012 (3 years 4 months)

Ensuring that all computer and related peripheral equipment is
continually operational and that it is maintained and repaired using
corrective procedures. Being responsible for the integrity and
security of all data. Operate all computer and related per