KING SMN

I am a proactive and dedicated IT professional with over 2 years of experience in IT support, specializing in cybersecurity principles. My journey in the IT field has been marked by a commitment to ensuring security compliance and providing exceptional technical support. I am currently expanding my expertise through the Microsoft Security (SC-900) certification, which is enhancing my knowledge in security operations, compliance, risk management, and identity access management.

Throughout my career, I have successfully deployed and configured over 240 workstations while maintaining a 95% resolution rate on IT support tickets. My role as the first point of contact for IT and security-related incidents has allowed me to promote multi-factor authentication (MFA) adoption and assist in user account security management. I am passionate about transitioning into a security-driven role, leveraging my strong technical support background to enhance organizational security.