Omotolani Junaid

Built an account health scoring framework that enabled early identification of at-risk accounts, catching approximately 10 accounts before churn signals escalated into cancellations. Designed and delivered QBRs to executive and operational stakeholders, directly contributing to 2 confirmed renewals and re-engagement of dormant accounts.

Accelerated time-to-active by 30% by redesigning onboarding workflows for media professionals, compressing the gap between signup and first value realisation. Monitored behavioural engagement signals to flag disengagement early, recovering 15 to 20 accounts from inactivity.

Achieved 77% student retention, graduating 17 of 22 students through consistent one-on-one progress tracking, proactive intervention, and personalised coaching. Retained 18 of 20 mentors (90%) through structured monthly reviews and a standardised check-in template.

Owned the full relationship lifecycle for a beta group of 20 testers, running structured feedback sessions and maintaining engagement through concurrent build and testing cycles. Reduced reported customer friction points by 40% by designing feedback loops that connected user pain points directly to product iteration.

Grew repeat clients from approximately 200 to over 500 by building individual client relationship maps from historical account data, identifying preferred communication styles, and updating cadences. Introduced CRM practices that replaced manual tracking across a team of 7, saving 8+ hours per week in administrative overhead.

Pursued a Bachelor of Education in Counselling Psychology, gaining a foundation in human behaviour, emotional intelligence, and interpersonal dynamics.