Looking for a job

Dennis Olivia

@dennisolivia

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I drive onboarding, retention, adoption, and expansion across B2B SaaS customer portfolios.

Nigeria

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What I'm looking for

I'm looking for a customer success role where I can improve onboarding, adoption, retention, renewals, and expansion through proactive account management and cross-functional problem-solving.

At Fieldbase Services, I manage 100+ accounts representing ₦8M+ MRR, reducing churn by 25%, raising NPS from 20 to 60, and improving key-feature adoption by 30%.

I've also onboarded 500+ customers, driven upgrades and annual conversions, and built retention-focused onboarding experiences across SaaS, EdTech, e-commerce, and digital services.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Fieldbase Services Limited

Oct 2025 - Present (11 months)

Managed 100+ accounts representing ₦8M+ MRR, reduced churn by 25%, and improved NPS from 20 to 60 in 6 months. Onboarded 500+ customers and drove plan upgrades and monthly-to-annual conversions.

Customer Success Account Management Churn Prevention NPS Improvement Onboarding Upselling Renewals Customer Engagement Risk Management Payment Issue Resolution

Onboarding Manager

Skillboost Limited

Oct 2023 - Jan 2025 (1 year 3 months)

Onboarded 100+ students in 6 months, improving activation and product adoption. Improved NPS from 42 to 70 and supported ₦10M+ in team revenue through renewals, upsells, and retention.

Onboarding Customer Success NPS Improvement Product Adoption Retention Upselling Renewals Customer Engagement Playbook Creation Time To Value

Sales & Customer Service Representative

O-D Shopping Store

Aug 2019 - Sep 2023 (4 years 1 month)

Handled 50+ customer interactions daily, converting inquiries into sales and exceeding monthly sales targets by 30%+. Increased order value through upselling and cross-selling, and reduced average resolution time by 20%.