At SENIAT, I provide in-person and remote level 1 help desk support to 440 end users, diagnosing and resolving hardware, software, and connectivity issues.
I manage incident tickets in Jira and provide remote support using AnyDesk, TeamViewer, and Windows Remote Desktop (RDP).
I administer Active Directory accounts, groups, and permissions, and support Windows Server environments. I also maintain computers and printers and install network racks and structured cabling.
I’m studying Informatics at Instituto Universitario de Tecnología de Administración Industrial (IUTA). I speak English at C1 level and can provide technical support to English-speaking users.
