I designed, installed, and independently administered a wireless distribution network for an internet service provider, delivering connectivity to more than 40 residential and commercial customers.
I monitored network performance and managed bandwidth and system security to help prevent service outages. I also provided remote and in-person support for router, receiver antenna, and end-device configuration issues.
At Centro de Conexiones Digitales (Ciber Café), I administered a 10-workstation LAN and maintained 98% operational availability. I supported users with software configuration, safe browsing, and printing.
I also managed the business’s Instagram and Facebook accounts, achieving an average response time of under 15 minutes. My experience includes digital customer support, billing, and payment follow-up.
